DENTISTS

Dr Uche Oguike BDS, MFDS, RCS (Eng), Statutory Exam

Originally qualified in Nigeria in 1991 and passed the UK Statutory Examination in 2004, Dr Oguike has worked in various Oral and Maxillofacial Surgery units in UK. He was in general practice in East Yorkshire and has particular interest in oral surgery and implant dentistry. Uche who has two other postgraduate qualifications is a member of the Royal College of Surgeons, England and is doing a postgraduate study in Implant dentistry in the University of Warwick. He is the Practice Principal for the practice.

INDEPENDENT TREATMENT

Independent or Private dental treatment allows us to offer you more treatments such as implant restoration, cosmetic work, white fillings, white crowns, veneers, root treatments, dentures, gum treatment, bridges and tooth whitening. Feel free to ask us as we are happy to discuss these options and methods of payment with you. We use quality materials, good laboratories and modern techniques in our treatments.

COST OF TREATMENT

Please ask for a price list.  All prices quoted are only a guide, as it is difficult to give an accurate quote without a diagnosis and treatment plan from your dentist. Printed estimates are given for all treatment plans.  If you are not given an estimate, please ask at reception.

APPOINTMENTS

You can make an appointment in person or by telephone. Kindly feel free to express a preference for a particular dentist during your initial contact with us. Please be aware that our dentists’ work different days and hours. We will make every effort to ensure that the request is met, but this may not always be guaranteed. For details, please ask at the reception.

 

MISSED APPOINTMENTS

Missing appointments wastes time and resources which are needed for other patients. Kindly give use as much notice as possible to cancel your appointment. Over 24 hours notice is ideal. A missed appointment policy of £1 per minute or £20 minimum charge for any missed private appointment will apply

VIOLENT AND ABUSIVE PATIENTS

Patients who are violent or abusive to our practice staff, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities, including the Police. Please note that this include being abusive to our receptionists during the booking of appointments.

EMERGENCY SERVICES

In the event of an emergency during working hours, please contact us as early as possible in the day. We have limited slots which are taken up easily. Please avoid taking up emergency slots for treatments that can be provided on non-emergency basis, like a painless breakage of a back tooth. Call 01905 799228 to arrange this.

If you are in pain outside our surgery hours, please call 01905 799228 where details of emergency arrangements will be available.

PROTECTION

We wish to reassure our patients and staff that all necessary precautions are being taken in this practice to safeguard both the patients and staff against blood-borne infections. We follow all the best practice guidelines to safeguard your health and safety.

COMPLAINTS

We take every complaint serious and make every effort to satisfy you. We operate a practice based complaint procedure. You can complain in person, by telephone and in writing to the Practice Manager. A copy of our complaints procedure is available from the practice.

PATIENT CONFIDENTIALITY

We have strict practice confidentiality policy which all our staff are aware of. We take patient confidentiality extremely serious and all personal information is treated in the strictest confidence in accordance with the Data Protection Act. If you wish to view data held about you please contact the practice manager.

YOUR RIGHTS TO INFORMATION

  • In addition to accessing the information identified in this Patients Information Leaflet, you are entitled to request information about Fountain Dental & Implant Practice Droitwich Spa under the Freedom of Information Act 2000. These rights are subject to some exemptions which have to be taken into consideration before deciding what information we can release.
  • Under the Data Protection Act 1998, you are entitled to access your dental records or any other personal information held about you and you can contact The Practice Manager to do this.

FEEDBACK

We welcome feedback from our patients. This helps us to improve the quality of our services. If you are pleased with the quality of care and treatment you receive from our practice, please recommend us to others. If you have any comments about our services, please inform us by telephone or preferably in writing or my email on fountainpractice@gmail.com

KEEP US INFORMED

If you change your contact details like address or telephone number, please let us know as soon as possible. This helps keep our records up to date and make our recall system more efficient and effective.

WAYS TO PAY

You can pay by cash or by credit or debit card including switch, visa, MasterCard, delta, electron, solo, maestro and American express (your PIN will be required).

TOOTH CARE PRODUCTS

We have some oral hygiene products like toothbrushes, mouthwashes, dental floss among others which you will find beneficial.

DISABLED FACILITIES

We have access to disable patients and comply with the Disability Discrimination Act and the Disability Access Act. All patients are welcome without discrimination.